Help & Support

We're here to help.

Got a question, bug report, or feedback? Reach out — we read every message and respond personally.

Typical response time: within 24 hours
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Email Support

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For bug reports, account issues, subscription questions, and general feedback.

Send us a message

Common questions

Quick answers before you write to us.

🔄 How do I cancel my subscription?

Open Google Play or App Store → Subscriptions → StreakFuel AI → Cancel. Access continues until the end of the billing period.

💳 I was charged but have no Premium access

Go to Profile → tap "Restore Purchases". If the issue persists, email us with your receipt.

🔥 My streak was lost unfairly

Email us with your account email and the date the streak was lost. We review cases individually and restore streaks when appropriate.

🗑️ How do I delete my account?

Send us an email with the subject "Delete my account". We'll process it within 7 business days. Learn more →

🤖 The AI Coach isn't responding

Check your internet connection and restart the app. Premium Plus users have unlimited AI access.

🌍 Can I change the app language?

StreakFuel follows your device language. Supported: English, Russian, Ukrainian, German, Spanish, French, Portuguese.